What is covered?
- Delay or cancellation of a regular flight for a reason independent of the customer’s wishes (technical issues, weather).
- Flight discrepancies, for example, if connecting flights are missed due to delay of the first flight.
Balcia covers
- Meals, hotel accomodation, transport to/from the hotel (daily limit: 100 EUR).
- In the case of flight discrepancies, hotel expenses (nightly limit: 100 EUR), other relevant expenses linked with transport.
- Exchange of travel tickets, 50% of the price difference between previously purchased tickets and new tickets, but not exceeding the amount of 200 EUR.
It is important when submitting your claim to contact your carrier for a statement confirming that your flight was cancelled or delayed.
You must submit the following to Balcia:
If your flight is delayed or cancelled:
- A document from your airline confirming your flight was delayed, cancelled or that you were refused boarding and why.
- A copy of your tickets or boarding pass.
- Receipts for your food, transport and hotel.
If there was a discrepancy between the time one flight arrived and the next departed:
- A document from your airline confirming your flight was delayed, cancelled or that you were refused boarding and why.
- Tickets (a copy of your new ticket, your unused ticket or boarding pass).
- Receipts for the purchase of new tickets.
- Receipts for hotel expenses during the stopover, if used.
When an insured event has occurred, call Balcia assistance service phone: +372 69 91 575, e-mail: citadele@balcia.ee.