Delayed, damaged luggage

What is covered?
- Baggage delay at your destination for longer than 2 hours.
- Loss, theft or damage of your luggage for which the operator is at fault.

Balcia covers
- Essential goods, toiletries, expenses relating to the purchase of climate-suitable clothing, phone charger, sports equipment rental.
- Repairs in the case of damage. If it will not be possible to repair the luggage, the actual value of the luggage, applying 15% depreciation per year starting from the second year.

Important
- Losses already covered by the airline are not covered.
- To apply for compensation, you must contact the airport for a document confirming that your baggage was delayed, damaged or lost.

You must submit the following to Balcia:
- The confirmation document.
- Your baggage ticket.
- Receipts for the essential items you purchased to replace items in your delayed baggage (if your baggage was delayed) or a photo and the purchase year and price of your damaged baggage.

When an insured event has occurred, call Balcia assistance service phone: +372 69 91 575, e-mail: citadele@balcia.ee.