Cards

Product robbed or stolen

We cover losses covered incurred due to the unnoticed theft, or theft with break-in or robbery, of goods, if this incident occurs within 180 days of the purchase. The purchase must have been made with the relevant Citadele X card.

Important! You must notify the police as soon as you notice the theft.

You must submit the following to Balcia:
- The receipt for your purchase.
- A police report/statement on the theft or robbery.

When an insured event has occurred, call Balcia assistance service phone: +372 69 91 575, e-mail: citadele@balcia.ee.

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