New Client

I submitted my application, what now?

After submitting your application, the bank will contact you if necessary. If your application is successful and we do not require any additional information, you will soon receive 3 text messages:

  • an SMS welcoming you as a Citadele client
  • your online banking username
  • your online banking password (used only for renewal of MobileSCAN)

Ensure that you save your online banking log in details, as you will need these to access full online banking or to renew your MobileSCAN license on a new mobile device.

For first login use MobileSCAN tab in app or browser, insert your username and 5-digit MobileSCAN PIN code you created during onboarding.

NB! Username is case sensitive, be sure to use capital letters.

If you want to use ID card or Mobile ID as additional authorization devices, please contact the bank.

We will send you an email containing the important information, and we will also send you a notification via the online bank. We will ask you to respond to this notification with a phone password question and answer. Make sure that you do this, because if you have any issues and contact us by phone, we will have to verify your identity. To do this, we will ask you the security question, and you will have to answer. Without this question and answer, we will have no way of ensuring that you are who you say you are over the phone.

You will receive your card and PIN code by post to the address you entered within one week.

Remember that, when you become a Citadele client via the Citadele app, your initial upper monthly incoming transfer limit will be €3000. You can change this by visiting a bank branch.

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