What if I don’t receive any authorisation texts after September 14th?

We will send you an authorisation text immediately after completing an operation which requires confirmation using an additional code. Sometimes, text messages may be delayed for reasons outside of our control (insufficient mobile coverage, network capacity, etc.). If you do not receive the message within one minute, you can request a new one (up to three times). If, however, you do not receive any of the messages, the issue is most likely linked with mobile network services or the phone itself. In this case, please contact us 24/7 by phone on 77 000 00.

Have more questions?

Call 77 00 000 or write to info@citadele.ee