Decision tree

Bear in mind that MobileSCAN limits can only be changed remotely by a previously identified customer, i.e. if you became a customer through our mobile app, you must have previously visited the office to be identified by a bank employee.

For us to consider increasing your MobileSCAN limits remotely, there are two things you must do: 

1.Submit an application. 
To do this, log in to the full version of online banking (through our website), and under Correspondence with Bank select Free form Order to the Bank.

Fill in the following sections: 

• Subject: Increasing MobileSCAN limits
• Account number for authorisation: select any of your accounts from the list
• Order: Fill in the text using this template: Please remotely increase my MobileSCAN limits, because … (describe the reason) 

Select Next and sign the order using a code from your authorisation device. 
You can check whether it has been successfully submitted to the bank in your Order History; you will see a “P” next to your order, which means that your application is being processed. 

2.Call the bank at 77 00 000 and inform the operator that you have submitted an application to increase your MobileSCAN limit.

Be ready to identify yourself over the phone.