Currently we are implementing a new feature – Verification of Payee.

Starting from October 9, 2025, it will be mandatory for all European banks.

To ensure successful payments, please make sure that:

• your phone and the Citadele app are updated (Android version 10 or higher, iOS version 17 or higher);
• for various loan payments, the payee matches the one specified in your agreement;
• your latest documents are submitted to the bank to ensure your registration details are up to date (e.g., if your surname has changed).

If your device doesn't support the latest app version, you can still use the full online bank.

If you have any questions, check the Customer Support > Frequently Asked Questions > Payments section on our website or ask Adele.