https://www.citadele.ee/en/support/authorisation

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Authentication and payment confirmation methods

It has never been this easy to access your online bank and confirm payments.

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MobileSCAN

Choose if your smartphone is always with you.

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ID card and Mobile ID

Select device issued with government support.

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Code calculators

Use these particularly secure authentication devices for various needs.

MobileSCAN - for smart device users

  • Log in to the Citadele mobile app or online bank and confirm payments using your five-digit MobileSCAN code, Face ID or fingerprint.
  • Increase your payment limits at a Citadele branch office or connect MobileSCAN with PIN calculator.
  • Activate and use MobileSCAN for free.
  • Works on smartphones and tablets from Apple iOS 15 and up or 7.0 and up for Android.
Activation instructions
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  • Connect not only to the Citadele online bank or mobile application, but also to other e-service provider portals.
  • Securely approve payments or other transactions in Citadele online bank.
  • If you want to start using a Mobile ID, you must contact your mobile operator and enter into an electronic service agreement. Remember to have your passport or ID card with you.
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  • Very secure and an easy way to perform payments or to enter the Online Bank.
  • You will need your ID card with passwords and an ID card reader.
  • The corresponding ID card software must be installed on your computer.
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Code calculators


  • Digipass 780 uses a unique color-code (similar to MobileSCAN).
  • By scanning this code, the user is shown all transaction details and can immediately confirm it with a PIN code that only they know.
  • Payment limit: 10 million EUR per day.
  • Receiving Digipass 780 costs 35 Euros.
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Small, simple and more secure. The PIN calculator is suitable for clients who plan on making larger payments.

  • With the press of one button, it displays a unique, single-use 6-figure code which is valid for almost a minute.
  • Along with the random code generated by the code calculator, the user must also enter a code sent to them by SMS.
  • Works with a battery which lasts for up to 5 years.
  • Higher payment limits - 60 000 Euro per day.
  • The cost for receiving a PIN calculator is 15 Euros.
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Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
How do I obtain a MobileSCAN license?

1. Enter the Citadele online bank.

2. On the left-hand side, open Mobile Services. Bear in mind that this is only available if you are the account holder.

3. Read the information displayed and click Activate MobileSCAN.

 

4. In the mobile device for which you wish to activate MobileSCAN, open the Citadele app and click MobileSCAN.

5. You will open a screen from which you can begin activating MobileSCAN.

6. In the online bank, click Scan Code.

 

 

7. In the app, click Activate, and your camera will open, which you can use to scan the colourful code in the online bank.

8. Choose a 5-figure PIN code which you will use to log onto the the online bank or app, and enter it into your mobile device.
Enter your PIN again.

9. The screen of your device will show an activation code.

10. Enter this code into the online bank in the MobileSCAN activation code field, and press Continue.

 

 

11. You will receive an SMS (if you use Digipass GO3) with a number code.

12. Enter this code and the requested code from your GO3 code in the online bank.

13. If you use Digipass 320 for authorisation, you will only need to enter your Digipass 320 code.

 

 

 

 

 

14. Click Complete, and MobileSCAN is activated!

If you already have a MobileSCAN licence, reactivate it in the mobile application or online banking.

MobileSCAN limits can be increased without visting the branch according to the instructions found here.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

More about MobileSCAN
Transaction limits

How do you reactivate MobileSCAN in the app if I have previously already used MobileSCAN?

If you previously used a device with full MobileSCAN limits, then, when you purchase a new device, you must activate activate MobileSCAN on it using the online bank by using your previous device with full MobileSCAN limits. In this case, your new device will automatically maintain your full MobileSCAN limits. To activate MobileSCAN through your online bank, please follow the instructions shown here.

If you can't use your previous MobileSCAN device for activating the new one, please follow instructions shown below.

1. Open the Citadele app and select Log in.
If your app was transferred from your old device or reinstated from backup, you will have to delete it and reinstall from AppStore/Google Play.

2. Enter your username and password, and press Continue. Please contact the bank to ask your password.

3. After logging in, you will be taken to the MobileSCAN activation screen.

4. Check that the phone number is correct and select “Receive SMS”. If the number is incorrect, please contact the bank to change your contact details.

 

 

 

 

5. You will receive an SMS with a number code. If it does not arrive, press Resend SMS (the button will become active 30 seconds after the first SMS attempt).

6. Enter the code you receive by SMS into the app.

7. Create a five-digit PIN code which you will use to access the online bank or app, and enter it into the app.

8. Re-enter your PIN, and your MobileSCAN has been activated.

9. If your mobile device is fitted with TouchID or FaceID, and you wish to activate this within the Citadele app, click Activate Now and follow the instructions.

10. Your MobileSCAN has been activated!

 

 

 

 

 

By activating MobileSCAN in the mobile application, transaction limits are 3000 Euros for single payment and 3000 Euros per day.

MobileSCAN limits can be increased without visting the branch according to the instructions found here.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

More about MobileSCAN
Transaction limits

How do I reinstall MobileSCAN if I forget my PIN code?

If you have forgotten your existing MobileSCAN PIN code, and you cannot log in to the Citadele app, you must disconnect and reactivate MobileSCAN in the app. The bank does not save your MobileSCAN PIN code anywhere, so we cannot remind you. To disconnect your existing MobileSCAN:

1. Open the app and click on MobileSCAN.

2. In the upper right hand part of the screen, click on the MobileSCAN settings icon.

3. Open device information and click on Disconnect this MobileSCAN device.

To reinstall MobileSCAN, if you have a private customer account with the bank, you can only activate MobileSCAN in the app:

1. Click on Log In.

2. Enter your online bank username and password.

3. MobileSCAN activation will begin automatically.

4. Ensure that this phone number is under your control and click Receive SMS.

5. Enter the code you receive by SMS

6. Enter and confirm your new PIN code.

7. Activate the use of biometrics (fingerprint, facial recognition or iris), if your phone offers this, and you have activated the use of biometrics for unlocking your phone.

8. MobileSCAN has been activated!

 

 

 

 

 

Bear in mind that, if you reinstall MobileSCAN in the app, transaction limits will be 3,000 Euro for one payment and 3,000 Euro per day. If you wish to increase your transaction limits, you will have to visit a branch in person. 

Important! The limit for one payment on the app is 10,000 Euro, regardless of other MobileSCAN limits.

If you are acting on behalf of another person (you do not have your own Citadele account), then in order to reactivate MobileSCAN, you must visit a branch and bring your old MobileSCAN license.

Reactivating MobileSCAN in the mobile application

If you have already had MobileSCAN

In case of purchase of new device instead of old one, which was authorized to use with big limits, you’ll need to activate new device in your online bank via previous registered appliance. In this case, all available limits will be transmitted to current device automatically.

1. Open Citadele mobile application and press Log in.
If the application was transferred from an old device or restored from backup, you must uninstall it and reinstall the program from the AppStore / Google Play.

2. Enter your connection username and password and press Continue.

3. After connecting, you will be taken to the MobileSCAN activation window. Click Continue.

4. Verify that the specified phone number is correct and click the "Receive SMS Message" button. If the phone number does not match, contact the bank and update your contact information.

5. Your mobile device will receive an SMS with a number code. If the SMS has not been received within a few seconds, press Resend SMS (this button becomes active 30 seconds after the first sending attempt).

6. Enter the code from the SMS in the mobile application.

7. Create a five-digit PIN code, which you will use in the future to connect to online banking, and enter it in the mobile device.

8. Repeat the PIN code and your MobileSCAN will be activated.

9. If your mobile device is equipped with Touch ID or Face ID functionality and you want to connect it to online banking, press Connect Now and follow and follow the steps indicated in the application.

10. All done!

By activating MobileSCAN in the mobile application, transaction limits are 3000 Euros for single payment and 3000 Euros per day.

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

Frequently asked questions
Payment limits

What should I do if I want to activate MobileSCAN as a legal person?

To gain and activate a MobileSCAN authorisation tool as a legal person, you must visit your nearest branch and bring your passport or ID card.

If you have already received a MobileSCAN license and wish to reinstall it to your device, take your previous license with you when you visit a branch.

More questions
How do I obtain a MobileSCAN license?

1. Enter the Citadele online bank.

2. On the left-hand side, open Mobile Services. Bear in mind that this is only available if you are the account holder.

3. Read the information displayed and click Activate MobileSCAN.

 

4. In the mobile device for which you wish to activate MobileSCAN, open the Citadele app and click MobileSCAN.

5. You will open a screen from which you can begin activating MobileSCAN.

6. In the online bank, click Scan Code.

 

 

7. In the app, click Activate, and your camera will open, which you can use to scan the colourful code in the online bank.

8. Choose a 5-figure PIN code which you will use to log onto the the online bank or app, and enter it into your mobile device.
Enter your PIN again.

9. The screen of your device will show an activation code.

10. Enter this code into the online bank in the MobileSCAN activation code field, and press Continue.

 

 

11. You will receive an SMS (if you use Digipass GO3) with a number code.

12. Enter this code and the requested code from your GO3 code in the online bank.

13. If you use Digipass 320 for authorisation, you will only need to enter your Digipass 320 code.

 

 

 

 

 

14. Click Complete, and MobileSCAN is activated!

If you already have a MobileSCAN licence, reactivate it in the mobile application or online banking.

MobileSCAN limits can be increased without visting the branch according to the instructions found here.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

More about MobileSCAN
Transaction limits

How do you reactivate MobileSCAN in the app if I have previously already used MobileSCAN?

If you previously used a device with full MobileSCAN limits, then, when you purchase a new device, you must activate activate MobileSCAN on it using the online bank by using your previous device with full MobileSCAN limits. In this case, your new device will automatically maintain your full MobileSCAN limits. To activate MobileSCAN through your online bank, please follow the instructions shown here.

If you can't use your previous MobileSCAN device for activating the new one, please follow instructions shown below.

1. Open the Citadele app and select Log in.
If your app was transferred from your old device or reinstated from backup, you will have to delete it and reinstall from AppStore/Google Play.

2. Enter your username and password, and press Continue. Please contact the bank to ask your password.

3. After logging in, you will be taken to the MobileSCAN activation screen.

4. Check that the phone number is correct and select “Receive SMS”. If the number is incorrect, please contact the bank to change your contact details.

 

 

 

 

5. You will receive an SMS with a number code. If it does not arrive, press Resend SMS (the button will become active 30 seconds after the first SMS attempt).

6. Enter the code you receive by SMS into the app.

7. Create a five-digit PIN code which you will use to access the online bank or app, and enter it into the app.

8. Re-enter your PIN, and your MobileSCAN has been activated.

9. If your mobile device is fitted with TouchID or FaceID, and you wish to activate this within the Citadele app, click Activate Now and follow the instructions.

10. Your MobileSCAN has been activated!

 

 

 

 

 

By activating MobileSCAN in the mobile application, transaction limits are 3000 Euros for single payment and 3000 Euros per day.

MobileSCAN limits can be increased without visting the branch according to the instructions found here.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

More about MobileSCAN
Transaction limits

How do I reinstall MobileSCAN if I forget my PIN code?

If you have forgotten your existing MobileSCAN PIN code, and you cannot log in to the Citadele app, you must disconnect and reactivate MobileSCAN in the app. The bank does not save your MobileSCAN PIN code anywhere, so we cannot remind you. To disconnect your existing MobileSCAN:

1. Open the app and click on MobileSCAN.

2. In the upper right hand part of the screen, click on the MobileSCAN settings icon.

3. Open device information and click on Disconnect this MobileSCAN device.

To reinstall MobileSCAN, if you have a private customer account with the bank, you can only activate MobileSCAN in the app:

1. Click on Log In.

2. Enter your online bank username and password.

3. MobileSCAN activation will begin automatically.

4. Ensure that this phone number is under your control and click Receive SMS.

5. Enter the code you receive by SMS

6. Enter and confirm your new PIN code.

7. Activate the use of biometrics (fingerprint, facial recognition or iris), if your phone offers this, and you have activated the use of biometrics for unlocking your phone.

8. MobileSCAN has been activated!

 

 

 

 

 

Bear in mind that, if you reinstall MobileSCAN in the app, transaction limits will be 3,000 Euro for one payment and 3,000 Euro per day. If you wish to increase your transaction limits, you will have to visit a branch in person. 

Important! The limit for one payment on the app is 10,000 Euro, regardless of other MobileSCAN limits.

If you are acting on behalf of another person (you do not have your own Citadele account), then in order to reactivate MobileSCAN, you must visit a branch and bring your old MobileSCAN license.

Reactivating MobileSCAN in the mobile application

If you have already had MobileSCAN

In case of purchase of new device instead of old one, which was authorized to use with big limits, you’ll need to activate new device in your online bank via previous registered appliance. In this case, all available limits will be transmitted to current device automatically.

1. Open Citadele mobile application and press Log in.
If the application was transferred from an old device or restored from backup, you must uninstall it and reinstall the program from the AppStore / Google Play.

2. Enter your connection username and password and press Continue.

3. After connecting, you will be taken to the MobileSCAN activation window. Click Continue.

4. Verify that the specified phone number is correct and click the "Receive SMS Message" button. If the phone number does not match, contact the bank and update your contact information.

5. Your mobile device will receive an SMS with a number code. If the SMS has not been received within a few seconds, press Resend SMS (this button becomes active 30 seconds after the first sending attempt).

6. Enter the code from the SMS in the mobile application.

7. Create a five-digit PIN code, which you will use in the future to connect to online banking, and enter it in the mobile device.

8. Repeat the PIN code and your MobileSCAN will be activated.

9. If your mobile device is equipped with Touch ID or Face ID functionality and you want to connect it to online banking, press Connect Now and follow and follow the steps indicated in the application.

10. All done!

By activating MobileSCAN in the mobile application, transaction limits are 3000 Euros for single payment and 3000 Euros per day.

MobileSCAN limits can be increased only in branch offices, except if the device is unsafe.

Important! Limits for single payment in mobile application is 10 000 Euros, no matter how high the MobileSCAN limits are.

Frequently asked questions
Payment limits

What should I do if I want to activate MobileSCAN as a legal person?

To gain and activate a MobileSCAN authorisation tool as a legal person, you must visit your nearest branch and bring your passport or ID card.

If you have already received a MobileSCAN license and wish to reinstall it to your device, take your previous license with you when you visit a branch.

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