Terms and Conditions

General

General Terms and Conditions of Banking Services
Terms and Conditions of Current Account
Terms and Conditions for Opening and Servicing the Customer's Plan
Terms and Conditions of Standing Order Execution
Privacy Protection Rules
Depositor Information Sheet
General Terms and Conditions for Issuance of Bank Guarantees

Loans and Leasing

Loan Agreement Part 2 General Provisions for legal entities
Terms and Conditions of Credit Limit for private individuals
General Terms and Conditions of Leasing for private individuals (in Estonian)
General Terms and Conditions of Leasing for legal entities (in Estonian)

E-services

Terms of Citadele Online Banking use and Servicing (for private customers)
Terms of Citadele Online Banking use and Servicing (for business customers)
Terms and Conditions for Online Banking with Authorization Categories (for business Customers)
Terms of Citadele SMS Bank use and Servicing

Savings

Terms and Conditions of Term Deposit for private customers (signed agreements from 18.12.2020)
Terms and Conditions of Term Deposit for private customers (signed agreements till 17.12.2020)
Terms and Conditions of Term Deposit for business customers (signed agreements from 18.12.2020)
Terms and Conditions of Term Deposit for business customers (signed agreements till 17.12.2020)
Conditions for Opening and Service of a Savings Account+ (for private customers)
Conditions for Opening and Service of a Savings Account+ (for business customers)
Terms and Conditions of Opening and Service of the Savings Account (not offered from 10.08.2016)
Terms and Conditions of Opening and Service of the 3D Saving Account (not offered from 02.05.2016)

Cards

Terms and Conditions for use and Servicing of Card (for private customers)
Terms and Conditions for use and Servicing of Card (for business customers)
Terms of use of Priority Pass Service

Accepting Payment Cards

Terms of the Acceptance of the Cards and Processing of the Transactions
Card Acceptance Device (POS terminal) Rental Regulations
Payment Card Acceptance Regulations, using Self-Service Card Acceptance Device
Payment Card Acceptance Regulations
Payment Card Checking Procedure

Ecommerce - Acceptance of online payments

Terms of Use of Acceptance of online payments with payment cards and the KLIX solution
Multilink Terms of Service

Travel and purchase insurance

Terms and conditions of travel and purchase insurance (valid from 01.07.2022)
Terms and conditions of travel insurance (valid until 30.06.2022)
Terms and conditions of purchase insurance (valid until 30.06.2022)

Other

Terms of Use and Servicing of Citadele Business Portal
Client's questionnaire - Explanations/ Definitions
Ownership and control structure information - Explanations/ Definitions