Remote account management systems

Service Fee
Citadele Online Banking
Conclusion of a contract, maintenance, re-activation Free of charge
Authorization Devices
PIN calculator issue 15 EUR
Unlock of locked PIN calculator (in case locked during the use of Citadele Online Banking) Free of charge
PIN calculator replacement due to technical reasons 6 EUR
Issue of PIN calculator DIGIPASS 50 EUR
Unlock of locked PIN calculator DIGIPASS (in case locked during the use of Citadele Online Banking) Free of charge
Replacement or unlock of locked PIN calculator DIGIPASS (in case locked due to customer's fault) 32 EUR
Replacement of PIN calculator DIGIPASS due to technical reasons Free of charge
Activation of MobileSCAN within one licence or The first / the repeated activation of MobileSCAN within the already issued licence1,2 Free of charge
Citadele SMS bank
Service connection Free of charge
Citadele Bank’s short message sent to customer 0.20 EUR
  • 1 Several mobile devices can be attached to the same MobileSCAN licence.
  • 2 MobileSCAN can be registered at branches and customer service centres in Estonia as well in Online Banking, if User is Customer in Online Banking Agreement.