Due to the state of emergency, we are making some changes to our client service for the benefit of our clients’ health and to help slow the spread of COVID-19. From 20.03.2020, we only serve clients by appointment. We remind you that the bank’s most popular services, as well as customer support, can be accessed remotely, so we ask people to evaluate whether they need to visit a branch.
In response to growing concerns over the impact of COVID-19 on the economic situation for businesses, we offer you the chance to put off base repayments for your Microloan with repayment timetable or Dent agreement for up to 3 months. Each case will be assessed individually.
Pay bills quickly, conveniently and simply through the online bank, where instant payments are available 24 hours a day for situations in which a transfer can’t wait.
Client support
We are also available to our clients during the state of emergency through multiple channels: the online bank chat, WhatsApp chat (phone number +371 28660011), social media, by calling 7700 000, or by writing to info@citadele.ee. Write or call, and we will help you solve any issue remotely. Please be understanding if the call queue has a longer wait than usual.
Online bank
You can use the online bank to quickly, conveniently and securely:
Make payments
Apply for or change your payment plan (new clients must do this in person at the same time as opening their account)
Set up Mobilescan
Other services
If retailers need to pay cash into an ATM, we offer a cash deposit card as well as encashment services in collaboration with our partner EuroCash
Retailers can sign their POS agreement electronically, while set-up is provided through our partners
On our website, we use our own and third-party cookies. Essential cookies, which help us run and secure the webstei, do not need your consent. For the use of statistics, analytics and marketing cookie, we need your consent in order to provide more convenient website and online service usage, and offer you relevant content and services depending on your usage habits. You can agree to this us of cookies by clicking Agree, and you can cancel or adapt this at any time using the following link: Cookie Settings. Find out more: Cookie Terms and Conditions.