Contactless payments

Return to all questions

I can see my card in Google Pay but my transaction is declining. Why?

Some possible reasons for why the transaction is declining even though the mobile card still appears in the Google Pay app include:

  • The terminal does not support contactless payments.
  • You don’t have an internet connection and the internet payment limit has been reached.
  • Your Near Field Communications (NFC) is switched off on your mobile device.
  • Your card has been temporarily blocked.
  • Your card or the transaction account has insufficient funds or limit for the transaction.
  • An incorrect card PIN has been entered at the terminal when prompted.

Are you satisfied with the answer?

Yes No

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings
View full size image