What should I do if I have changed my phone to easily use Citadele application?

If you have changed the phone, download Citadele application on your new phone. After downloading, press the ‘Login’ button, enter the Online Banking login name, password and set up your MobileSCAN, i.e. create the application PIN code and activate fingerprint or FaceID (if supported by the phone). If you have previously used Quick Balance or phone purchases, you need to re-enable these features in your new phone.

Do not forget to disable all connected features in your old phone. You can easily do this in the ‘Settings’ section by disconnecting the device (if the old phone is still available) or in the ‘Mobile Services’ section of Online Banking.