X smart card for children and young people

What if I have forgotten my card’s PIN code?

Up to 17 years (including). You can change your PIN code in the Citadele app. If you do not have access to the app, you must visit a branch with a parent or guardian to replace the card. A parent or guardian can also do this without the presence of the child by calling 77 00 000 or visiting a branch.

Young people over the age of 18. Conveniently change the PIN code at any time in the Citadele app.

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