Decision tree

Return to help & support
Change

How can we help you with Online Banking?

Change

Do you want to connect Online banking for yourself (to access your accounts)?

Change

Are you an adult (at least 18 years old)?

How do I access the Online Bank if I am under 18?

Ask one of your parents to visit our branch, bringing along a form of ID (passport or ID card) for both you and your parent. A branch employee will draw up an Online Banking agreement, while you can choose your own username and decide which authorisation tool to use - MobileSCAN, code calculator, Mobile ID / ID card. Bear in mind that child's presence is not necessary for a parent to be able to open account for the child.

If one of your parents is already a customer of Citadele and they have access to their Online Bank, they can open an account for you online selecting Correspondence with Bank → Open X smart KIWIE bundle for minor

If you have had an access to Online bank before, please take a look in flow Disruptions to access the Online banking

Are you satisfied with the answer?

Yes No
Return to top

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings
View full size image