Decision tree

What payment do you need help with?

How and where can I check whether my money has been taken or reserved?

To check whether your money has been taken from your account or simply reserved, go to the online bank under Accounts and Cards. Find the account linked to the card you used to make the payment at a POS terminal or online. 

Check in two places:
1. Reserved amount
2. Account statement.

Check whether the purchase amount has been taken or reserved.

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