Precontractual information

Borrower’s reminder and information for home loan applicant 

Taking a loan is an important decision, one that involves risks. We want to help you make this decision. 

When applying for a loan, you need to think through and find answers to the following questions: 

  • make it clear to yourself for what and how much you need, where you will get the money to repay it and what are the costs that will be incurred by taking a loan; 
  • provide us with true and sufficient information about your income, expenses, and the purpose of the loan; 
  • consider the possibility that your economic situation may deteriorate, and you must also be able to pay the loan in this situation; 
  • carefully read all credit documents (agreement, information sheet, etc.) before signing the agreement; 
  • if you have problems repaying your loan, contact us and we will try to find solutions together. 

Use the opportunity to ask us for information and clarification on the loan terms and conditions both before and during the loan agreement. You can find our contact details in the agreement documents and on the website at

When reviewing loan terms and loan agreement, pay attention to the following: 

1. Standard European Consumer Credit Information

Before you sign a loan agreement, we will provide you with a personalised Standard European Consumer Credit Information form with summary information on the main terms of the agreement. Carefully review the information in the document. 

2. Joint liability of multiple borrowers 

If there are multiple borrowers, each borrower is fully responsible for the repayment of the loan and other contractual obligations.

3. Loan currency 

We only issue loans in euros. 

4. Loan disbursement term and conditions 

In most cases, we will disburse the loan to your Citadele current account after all the pre-conditions for disbursement set out in the loan agreement have been met (e.g. an additional agreement, certificate, invoice, etc., has been submitted, collateral has been provided, and you have not withdrawn from the loan agreement). Depending on the financing project, we pay out the loan in one or several instalments.

5. Additional obligations related to collateral 

The real estate provided as collateral must be insured under the conditions set in the loan agreement. In order to establish that the insurance obligation has been met, you will have to send us the insurance policy. 
In case you 

  • do not forward the insurance policy to us on time or 
  • the real estate provided as collateral is not insured under the conditions of the loan agreement, we will present you with a claim for a contractual penalty. 

If you want to transfer or additionally encumber the immovable that is the collateral, incl. lease or rent it, you as 

  • a borrower or 
  • the owner of the immovable serving as the collateral 

should apply for our consent beforehand, whereas in the case of a loan agreement secured by a KredEx guarantee, the Bank must obtain KredEx’s prior consent in order to transfer the collateral object or make it available to other persons (except for the spouse who is the joint owner). At the same time, we may ask to see the terms and conditions of the lease or rental agreement to be concluded (draft contract). If the transfer or encumbrance is made without the consent of KredEx, the latter may withdraw the guranatee and you will have to find a new additional collateral.

6. Right to withdraw from the loan agreement 

After signing the loan agreement, you have the right to withdraw from this agreement within 14 days. 

7. Interest rate

Interest is the fee you pay for using a loan. The interest rate is stated in the agreement. Interest is calculated and must be paid from the outstanding loan balance. 

Variable interest rate consists of: 

  • the variable base interest rate, or Euribor; and 
  • the individual interest margin, which generally does not change over the duration of the loan agreement. 

The period over which the Euribor may change depends on the period for which the Euribor is set in your loan agreement. For example, the new value of the six-month Euribor is fixed every six months. The interest rate set in this way may increase or decrease every six months, and will also decrease or increase the amount of the loan repayment. Therefore, an increase in Euribor means a higher cost to repay the loan. 

Our loan agreement does not contain a clause that would stop the interest rate from rising at any level in the event of an increase in the base interest rate. If the base interest rate turns out to be negative, it is equal to zero. 

8. Loan repayment 

Payments due under the loan agreement will be debited from your current account. If you have taken out a loan with a co-borrower, we have the right to take loan payments from their current account as well. 

You will have to make monthly repayments in accordance with the payment schedule. Generally, the repayment is the same and you pay the same amount in monthly payments (annuity payments). The payment consists of a repayment of the loan principal amount and interest. If there is a change in the interest rate or a change in the maturity date of the loan, or if you repay the loan in larger early repayments, the amount of the payment will also change. 

During the grace period agreed with us, you only pay interest. During this period, the loan balance decreases more slowly (compared to the period when there is no grace period) and, therefore, the total interest cost on the loan increases.

9. Early loan repayment 

You have the right to repay all or part of the loan early if you tell us in advance. In the event of early repayment of the loan, we are entitled to a contractual fee equal to three months’ interest on the part of the loan to be repaid, calculated with the interest rate applicable on the date of early repayment. You do not have to pay the contractual fee if you give us three months’ notice and make the repayment within 10 days of the end of the three months from the day we receive the notice. The three-month time limit starts from the day we receive your notification. 

10. Changing the terms and conditions of the loan agreement 

Generally, changes to the terms and conditions of the agreement are made with the agreement of both parties and are formalised as an annex to the agreement. A fee is generally charged for any change to the terms and conditions of the loan agreement. 

In addition, in certain cases, the Bank has the right to unilaterally raise the interest rate in the following case: by 1% if the borrower (and the co-borrower) fail(s) to comply with the obligation to transfer their regular income to the account with Citadele Bank. 

11. Special terms and conditions of the loan agreement 

If the loan agreement contains special terms and conditions, then it is necessary to pay special attention to them. Only then can you be sure that the agreement will remain in force. One of the special conditions is the obligation of the borrower to transfer its monthly regular income to the settlement account associated with the loan agreement.

12. Consequences and costs of the breach of the loan agreement 

If you do not pay your contractual payments on time, we may charge you interest on late payments at the rate indicated in the agreement. Should you find yourself in debt, we will first send you a reminder. If the debt remains unpaid, we will send you a payment order. If your contractual obligations are covered by a surety, we will also notify the guarantor about the arrears. For more than 45 days of arrears, we will provide information to the supervisor of the payment register (Creditinfo Eesti AS). 

If you violate a non-monetary obligation, we will be entitled to charge a contractual penalty at the rate set out in the agreement. 

13. Termination of the agreement and its consequences 

We have the right to terminate the agreement if you fully or partially delay at least three consecutive loan repayments. You are responsible for all costs associated with debt collection.

14. Expenses related to the loan agreement 

One-off expenses 

When signing the agreement, it is necessary to pay the agreement fee in the amount and under the conditions stated in the agreement. See also the price list for loans, the general terms and conditions for banking services  and the rules for processing personal data

If you guarantee the agreement with a pledge, following one-off fees may be added: 

  • state fee
  • notary fee
  • collateral valuation report fee; 
  • insurance payment; 
  • guarantee agreement fee in case of a KredEx guarantee. 

Fixed expenses related to the agreement 

In addition to the loan and interest payments, you will also have to pay the following fixed expenses related to the loan agreement: 

  • monthly current account fee
  • cost of insuring collateral
  • cost of ordering an expert’s report on the collateral if an expert’s report is required; 
  • currency conversion fee: if, on the due date of the payment, there is not enough money in the currency of the loan in the account designated for the servicing of the loan, we may deduct the payment in any other currency in the account by converting it into the currency of the loan at the exchange rate prevailing in Citadele Bank at the time of transfer. 

15. Obligation to open an account and receive income on it 

You (and your co-borrower) must have a current account with Citadele Bank no later than the day you sign the loan agreement. The account must be opened for the entire period of the loan agreement. Your (and your co-borrower’s) regular income must be deposited into your Citadele Bank account, unless agreed otherwise in the loan agreement.

16. Risk of the borrower losing solvency 

Think carefully about how you will fulfil your obligations to repay the loan in case of deterioration of the general economic situation, reduction in wages or unexpected expenses. 

If you should experience payment difficulties, an unexpected termination of employment, enforcement proceedings or a seizure of your bank account, please contact us immediately. Together, we will find the best solution. 

17. Complaints and disputes 

If you have a disagreement, try to resolve it by contacting us first. If our response does not meet your expectations and you still think we have violated your rights when we granted you the loan, you can seek advice and clarification from the Consumer Protection and Technical Regulatory Authority (Sõle 23a, 10614 Tallinn; or Finantsinspektsioon (Financial Supervision Authority) (Sakala 4, 15030 Tallinn; 

You can also take your dispute to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority or to court