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Become a customer without visiting a branch

Winner of the digital banking award at the Fintech Awards 2024.

A man in a red sweater holds a smartphone close to his face, displaying the Citadele mobile app screen.

Scan and download the app

Download app

Step 1

Download the Citadele app from App Store or Google Play.

Step 2

Fill in the customer registration application.

Step 3

Identify yourself with ID-card or passport.

A girl in red clothes holds a lava-coloured Citadele C prime card in her left hand.

Special offer

Earn 3% on your account balance!

Become our customer, choose any C card, and earn 3% interest on your card account balance!

Join us via the mobile app or at a branch.
Order and activate your preferred C card.
Let your money work for you!

Become a customer

Read terms and conditions

The offer is valid for new private customers who become our clients between 01.09.-31.10.2025, for amounts up to 10 000 EUR.

Special offer!

C prime card free for 6 months!

Become a Citadele customer and order C prime card between 01.08–30.09.2025 to use it FREE FOR 6 MONTHS!* You can become a customer in 7 minutes via the mobile app.
Enjoy the benefits of our best payment card!

Comprehensive travel insurance for the whole family and purchase insurance.
Free cash withdrawals worldwide and free euro payments.
C REWARDS program discounts and prizes.

Apply for C prime

* Offer does not apply to customers with a temporary residence permit, work visa, or overseas students, as well as those who have been a Citadele customer within the previous 6 months.

Bonuses for young people!

A free payment card for those aged 7–21, and that’s not all! Special offer for young people in August and September!*

When you become a Citadele customer before 30.09.2025., you can receive 3000 C REWARDS points, which you can exchange for your choice of gift from our catalogue: cinema tickets, two Hooligan bubble teas and other great things! To receive 3000 points, register for the C REWARDS loyalty programme here (it’s free)!
Until 30.09.2025., receive 4x more C REWARDS points for every euro spent on your C smart NEON card. Offer applies to new and existing customers.
Smart Piggybank in the app! When you open a Smart Piggybank and set up rounding, you can earn 3% per year on your savings! Piggybank available from age 7. Find out more about the Piggybank here.**
Our most stylish payment tool: a payment ring with no processing fee! Available for 0 C REWARDS points using the code CITADELERING! (usually: 1500 C REWARDS points).***

* Offer does not apply to customers with temporary residence permits and work visas, students from overseas, or customers who have been a Citadele client within the past 6 months.
** Rates apply from 14.05.2025. Annual percentage rate may vary. Interest calculated on average monthly balance, assuming that the year has 360 days and a month has 30 days, and interest is paid at the end of the month. Private individuals can only open one Piggybank account. The maximum amount on which interest is calculated is 10 000 EUR. Deposits up to 100 000 EUR are protected under the Deposit Guarantee Law of the Republic of Latvia. View the Terms and Conditions at citadele.ee.
*** Offer valid for customers aged 18 and over.

Three Citadele payment cards: C prime (gray with a rainbow shimmer), C supreme (gold), and C smart (silver), layered on top of each other.

Become a client with a new C card!

Select any of our new C cards and join the ranks of Citadele clients in just 7 minutes!

Any of our C cards will bring value to your everyday life with free transfers within Europe and commission-free withdrawals from ATMs worldwide.*
C smart or C smart KIWIE with a low monthly fee for adults and zero monthly fee for children and young people aged between 7 and 21.
C supreme with basic purchase and travel insurance, a lowest-price guarantee for purchases, and a credit limit of up to 5000 EUR.
C prime with extensive insurance for you and your family, some additional benefits for travel and shopping, and a credit limit of up to 15 000 EUR.
C REWARDS discounts throughout the Baltics and C REWARDS points to collect and exchange for amazing prizes.

Find out more

* Currently 10 000 euros is the maximum total amount of incoming payments per month that you can receive in your accounts in Citadele.
** All cards can also be used with no credit limit

How to become our client

In mobile app

If you are Estonian Citizen you can open account conveniently withouth coming to the branch and receive your new C card by post In your address.

Take a photo of yourself and your ID
Fill in an application and receive your new C card by post in your address
Activate it through the app

Scan and download the app

Download app

If you're not 18 yet, ask your parents to open an account for you in online bank (if they're Citadele customers) or come to any of our branches with one parent.

Smartphone screen with the Citadele mobile app open, displaying the Cards section with the visual of the C prime lava card and available card management functions.

In branch

You can also become a client at by visiting our
branch. The service is based on a reservation,
book an appointment by calling 77 00 000.

Find your closest branch

Why become a Citadele client?

Take advantage of the many C card privileges.
Use our app for managing your everyday banking. See your account balance, block and unblock cards, change your cards’ PIN codes.
Make use of modern payment methods: pay with a wristband, sticker or mobile phone with NFC technology.
If you have any questions, please contact our customer support at 770 0000 or send an email to info@citadele.ee.