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Become a customer without visiting a branch

Winner of the digital banking award at the Fintech Awards 2024.

A man in a red sweater holds a smartphone close to his face, displaying the Citadele mobile app screen.
Scan and download the app
Download app

Step 1

Download the Citadele app from App Store or Google Play.

Step 2

Fill in the customer registration application.

Step 3

Identify yourself with ID-card or passport.

Three Citadele payment cards: C prime (gray with a rainbow shimmer), C supreme (gold), and C smart (silver), layered on top of each other.

Become a client with a new C card!

Select any of our new C cards and join the ranks of Citadele clients in just 7 minutes!

  • Any of our C cards will bring value to your everyday life with free transfers within Europe and commission-free withdrawals from ATMs worldwide.*
  • C smart or C smart KIWIE with a low monthly fee for adults and zero monthly fee for children and young people aged between 7 and 21.
  • C supreme with basic purchase and travel insurance, a lowest-price guarantee for purchases, and a credit limit of up to 5000 EUR.
  • C prime with extensive insurance for you and your family, some additional benefits for travel and shopping, and a credit limit of up to 15 000 EUR.
  • C REWARDS discounts throughout the Baltics and C REWARDS points to collect and exchange for amazing prizes.
Find out more

* Currently 10 000 euros is the maximum total amount of incoming payments per month that you can receive in your accounts in Citadele.
** All cards can also be used with no credit limit

How to become our client

In mobile app

If you are Estonian Citizen you can open account conveniently withouth coming to the branch and receive your new C card by post In your address.

  • Take a photo of yourself and your ID
  • Fill in an application and receive your new C card by post in your address
  • Activate it through the app
Scan and download the app
Download app

If you're not 18 yet, ask your parents to open an account for you in online bank (if they're Citadele customers) or come to any of our branches with one parent.

Smartphone screen with the Citadele mobile app open, displaying the Cards section with the visual of the C prime lava card and available card management functions.

In branch

You can also become a client at by visiting our
branch. The service is based on a reservation,
book an appointment by calling 77 00 000.

Find your closest branch

Why become a Citadele client?

  • Take advantage of the many C card privileges.
  • Use our app for managing your everyday banking. See your account balance, block and unblock cards, change your cards’ PIN codes.
  • Make use of modern payment methods: pay with a wristband, sticker or mobile phone with NFC technology.
  • If you have any questions, please contact our customer support at 770 0000 or send an email to info@citadele.ee.