C smart for young people

Q: How do I apply for an C smart card?

Up to 17 years (including). You can open an C smart card account with one of your parents or guardians at any bank branch. Remember to bring: the parent or guardian’s passport or ID card, the child’s birth certificate or the child’s passport / ID card (from the age of 15). Guardians will also need to bring an Orphans’ and Custody Court confirmation of guardianship or a certificate of guardianship issued by the Orphans’ and Custody Court. From 18 years. You can become a client and apply for an C smart card in the Citadele app or your nearest branch.

Q: What if I lose my card?

Up to 17 years (including). You can block your card in the Citadele app or by calling 77 00 000. A parent or guardian can apply for a new card by calling 77 00 000. Young people over the age of 18. You can block your card in the Citadele app or by calling 77 00 000, while you can apply for a replacement in the online bank or by calling 77 00 000.

Q: What access rights are there to the mobile app?

Up to 17 years (including). If the monitoring regime has been selected for the online bank, then both the child and parent (or guardian) can use the app to see account balance, the card, purchases and X REWARDS points. If the special regime has been selected for the online bank, the young person will be able to use the app to make transfers, activate the card, change the PIN code, and block and unblock cards. Young people over the age of 18. All operations are available in the mobile app: money transfers, card activation, blocking or unblocking cards, and PIN code changes.

Q: What if I have forgotten my card’s PIN code?

Up to 17 years (including). You can change your PIN code in the Citadele app. If you do not have access to the app, you must visit a branch with a parent or guardian to replace the card. A parent or guardian can also do this without the presence of the child by calling 77 00 000 or visiting a branch. Young people over the age of 18. Conveniently change the PIN code at any time in the Citadele app.

Do you want to open an account for your child? You can do this without taking your child to a bank branch.

Apply

With no monthly fee.

Young people aged between 7 and 21 do not have to pay a monthly card fee.

C REWARDS programme

Discounts at our partner stores. Earn points on each purchase for exchange for valuable prizes.

Modern payment methods

Payments for purchases with contactless card, bracelet, phone or Apple Pay.

Benefits of the C smart card

Push notifications on your phone for each purchase and incoming payment.
Cash withdrawals of up to 1000 Euro per month at any ATM for no commission fee.
Transfers within seconds an unlimited number of times for free. For those aged 17 (including), transfers are available with parental permission.

Apply

Modern contactless payments

Payment wristband if you don’t want to take your card or wallet with you. It is waterproof and available in four colours: red, white, purple and black.
Apple Pay, if you are aged 13 or over. Pay with Apple Pay in stores and online without filling in registration forms or creating new accounts
No need to enter a PIN code for payments up to 50 EUR
The payment sticker for children and youth under 16 (including) is free of charge.

Task tool

Task Tool is an addition to Citadele app, empowering customers to create tasks for their family and friends. Moreover, it helps parents discuss finances with kids and lets kids try earning their first pay.

To use Task Tool, both the task sender and task recipient must be Citadele clients, have Citadele app installed, and have activated an option to pay to the mobile phone number. The sender must be at least 18 years old.
In the app go to More > Tasks and create your first task. Choose a task from the category list or create your own. Set a description, select a due date and amount of a reward. Ready? Press Send!
Once the task is completed, the recipient marks it as done and the sender can approve it and pay the reward.
Don’t want to do the task? You can also decline it.

More information

C REWARDS prizes and discounts

Special offers and discounts with our partners in stores, cafes and entertainment.
Films at Forum Cinemas with a 15% discount.
After registering for the C REWARDS programme collect points towards your chosen prize from a wide range of shopping, culinary and leisure prize offers
Every 2 Euro spent by the card user gives them 1 C REWARDS point.

More about C REWARDS

Useful information for children and parents

For the parents of younger children: you can monitor your child’s spending in the mobile app and online bank, and be by their side as they learn to manage their money
Quickly and conveniently transfer money to your child’s account within seconds, even if your account is with another bank.
Both the young person and parent can block a lost or stolen card by calling 77 00 000.
Change the PIN code even if you don’t remember the old one in the app, if your settings allow.

Ready to apply?

Aged between 7 and 17 (including): you can only apply for an C smart card with your parents at a Citadele branch. Parents can also apply for an C smart card if the child is not present.
Aged between 18 and 21: apply with a selfie via the Citadele mobile app and receive your C smart card remotely.

How to apply?

Already 18?

Aged between 18 and 21: apply with a selfie via the Citadele mobile app and receive your X smart card remotely

Take a photo of yourself and your ID.
Fill in an application and receive your new C card by post in your address.
Activate it through the app.

Scan QR-code to download the app

For younger than 18

Citadele customers can open an account for their child in online bank. In other cases, we kindly ask you to come to the branch - find out what documents are required for account opening.

Online bank Branch

Price list

C cards

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How do I apply for an C smart card?

Up to 17 years (including). You can open an C smart card account with one of your parents or guardians at any bank branch.
Remember to bring: the parent or guardian’s passport or ID card, the child’s birth certificate or the child’s passport / ID card (from the age of 15). Guardians will also need to bring an Orphans’ and Custody Court confirmation of guardianship or a certificate of guardianship issued by the Orphans’ and Custody Court.

From 18 years. You can become a client and apply for an C smart card in the Citadele app or your nearest branch.

What if I lose my card?

Up to 17 years (including). You can block your card in the Citadele app or by calling 77 00 000. A parent or guardian can apply for a new card by calling 77 00 000.

Young people over the age of 18. You can block your card in the Citadele app or by calling 77 00 000, while you can apply for a replacement in the online bank or by calling 77 00 000.

How quickly can I receive my C smart card?

When you apply for an C smart card, you will receive your card by mail within one week.
This will consist of two letters: we will first send your С smart card before sending your PIN code a few days later.

What access rights are there to the mobile app?

Up to 17 years (including). If the monitoring regime has been selected for the online bank, then both the child and parent (or guardian) can use the app to see account balance, the card, purchases and X REWARDS points. If the special regime has been selected for the online bank, the young person will be able to use the app to make transfers, activate the card, change the PIN code, and block and unblock cards.

Young people over the age of 18. All operations are available in the mobile app: money transfers, card activation, blocking or unblocking cards, and PIN code changes.

What if I have forgotten my card’s PIN code?

Up to 17 years (including). You can change your PIN code in the Citadele app. If you do not have access to the app, you must visit a branch with a parent or guardian to replace the card. A parent or guardian can also do this without the presence of the child by calling 77 00 000 or visiting a branch.

Young people over the age of 18. Conveniently change the PIN code at any time in the Citadele app.

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