Decision tree

How can we help you with Online Banking?

What authorization device are you using to access Online Banking?

Do you know username of your Online Banking?

Do you know your ID card PIN codes?

Where can I find my ID card PIN codes?

A code envelope with the PIN and PUK codes was given to you with your digital identity card.

If you have forgotten your ID-card PIN and PUK codes, you can apply for a new code envelope from the Police and Border Guard Board or at the foreign representation of the Republic of Estonia, you can read about it in detail here. If you still have your PUK code, you can use it to set new PIN codes yourself.

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