Decision tree

How can we help you with Online Banking?

What authorization device are you using to access Online Banking?

Do you know username of your Online Banking?

Do you know your Mobile ID PIN codes?

Where can I find my Mobile ID PIN codes?

Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. NB! Do not mix up the general PIN codes of your SIM card and mobile-ID PIN codes.

If you have forgotten your PIN1 and/or PIN2 code and you don’t know your PUK code, the only way to continue using mobile-ID is by ordering a new SIM card. If you have your PUK code, you can recover and change your PIN codes via the mobile-ID menu on your phone. Find more information here.

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