How do I apply for Citadele Phone POS?

How do I start using Citadele Phone POS?

  • Download the Citadele Phone POS and tapXphone apps to your Android phone or tablet
  • Open the Citadele Phone POS app and select Log In
  • Confirm all access permits for the app, and read and confirm the terms and conditions of the license agreement
  • Enter the username you received in an email from Citadele. The first time you log in, your password is the same as your username
  • Enter the confirmation code you receive by email (to the email address you entered when signing the service agreement) from Citadele
  • Enter the activation code you receive by email (to the email address you entered when signing the service agreement) from Citadele
  • You can start accepting payments!

Important to remember!

  • One device can only be connected as one terminal.
  • If you have several devices, you must first activate the terminal in each device using the main user’s username and password. You can then give the devices to others to use.
  • If the device will be used by a different user, you must first create a profile for them in the Retailer Portal by setting a username and changing their status to Active. The first time the user logs on to the app, the password is the same as the username. The password can then be changed.
  • If a user has forgotten their password, it can be reset in the Retailer Portal. Bear in mind that the user will not be sent a new password. Rather, the password will reset to be the same as the username.

If you are unable to download the apps:

Ensure that:

  • your device is using the Android 8.0 or later operating system
  • your device supports NFC
  • your device is able to access Google Play.

When using the app, the following is not permitted:

  • rescinding app permissions
  • using split screen mode
  • using your photo/video camera (both forward and back facing) in visible or hidden mode
  • trying to screenshot or screen record what is on the screen
  • using apps allowing for remote access to your mobile device (such as TeamViewer or AirDroid)
  • allowing other app/system windows to cover the tapXphone window

If you are unable to take a payment:

  1. Ensure that your NFC module is activated and your app has permission to use NFC
  2. Check whether your customer’s card has the contactless payment symbol and/or ask them to check whether their contactless function has been turned off
  3. The payment card may have been withdrawn too quickly. Ask the customer to tap their card and keep it there until the screen shows that the card has been read successfully
  4. The card may not be near enough to the NFC module. Find the location of the NFC module on your device, which is where the antenna signal for card reading is the strongest
  5. The card may use an unsupported payment system. The card terminal accepts MasterCard and Visa cards
  6. Something may be blocking the signal between the device and the payment card. Remove objects that could be affecting payment processing, for example, a protective cover on your device

You can use the retailer portal to:

  1. Add new portal users and manage existing ones
  2. Manage devices and terminals by adding or disconnecting payment terminals from one mobile device and linking them to a different one
  3. View all transactions made in the app

To register in the portal, you must enter:

  • your username: the email address you submitted in your application to take card payments and for POS equipment rental
  • your password: this will be sent to the email address you submitted in your application to take card payments and for POS equipment rental

If you have forgotten your Retailer Portal password, select Renew Password on the homepage. Your new password will be sent to the email address you submitted in your application to connect our services.