Information for citizens of Ukraine

Opening of account to Ukrainian citizens and payments to Ukrainian accounts – free of charge

In solidarity with Ukraine and the Ukrainian people, we have made it easier for Ukrainian citizens to open an account and obtain a payment card at Citadele. Ukrainian citizens are welcome to Citadele branches in Latvia, Lithuania or Estonia to apply for the opening of a bank account for free.

Each new customer will receive X smart card that allows contactless purchases and cash withdrawal without commission up to EUR 750 per month in any ATM in the world.

To open the account, please visit the branch personally taking your Ukrainian passport with you. You must apply for a visit to the branch by calling 77 00 000.

We will mobilize additional resources to process account opening applications if needed.

Making payments to Ukrainian accounts is free of commission for all of our clients. While commissions are removed for transfers in any currency, we kindly ask you to make them in euro, if possible, because these payments are the quickest to process. Please also note that adjustment of bank systems requires time, so the commission will be withheld at the time of payment, but we will return it to the account as quick as possible

Frequently asked questions